Privacy policy

PT GIO NHE THE LABEL
Effective Date: November 22, 2025

1. Introduction

This Privacy Policy explains how PT GIO NHE THE LABEL (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit gionhe.com (“Website”) or interact with our services.

We are committed to protecting your privacy and handling your personal data in accordance with Indonesian Personal Data Protection Law (UU No. 27/2022 – PDP Law) and applicable international data protection standards.

By using our Website, you agree to the terms described in this Privacy Policy.

 

2. Company Information

Legal Entity: PT GIO NHE THE LABEL
Legal Form: PT
NPWP: 1000000002863902
Email for Data Protection Inquiries: order@gionhe.com
Phone: +62 823-4275-2075

We do not have a dedicated Data Protection Officer. Data protection responsibilities are handled internally.

 

3. Personal Data We Collect

We collect the following categories of personal data when you use our Website, place an order, or contact us:

3.1 Contact and Identification Data

  • Name
  • Email address
  • Phone number

3.2 Delivery Information

  • Shipping address

3.3 Cookies, Tracking & Analytics

We use cookies and tracking technologies for analytics, advertising, fraud prevention, and user experience improvement.
The following tools may process your data:

  • Google Analytics
  • Google Ads
  • Meta Pixel (Facebook/Instagram)
  • TikTok Pixel
  • Yandex Metrica

3.4 Payment Information

Payments are processed through our payment partner Xendit.

Available payment methods may include:

  • Credit/debit cards (Visa, Mastercard, JCB)
  • Virtual Accounts (bank transfers)
  • E-wallets (OVO, GoPay, Dana, ShopeePay)
  • QRIS
  • Other methods supported by Xendit

We do not collect or store any credit card numbers, CVV codes, or other sensitive payment information.
All payment-related data is processed directly on Xendit's secure, PCI-DSS–compliant servers.

We only receive limited transactional details such as:

  • Payment status
  • Transaction ID
  • Confirmed payment amount
  • Selected payment method

These details are used solely to confirm and fulfill your order.

 

4. Third-Party Services We Use

We may share necessary data with trusted third parties to provide our services:

Payments

  • Xendit
  • Bank Transfer

Delivery / Logistics

  • J&T Express

Analytics & Advertising

  • Google Analytics
  • Google Ads
  • Meta Ads
  • TikTok Ads
  • Yandex Metrica

Platform / Hosting

  • Shopify

All third parties are required to apply appropriate data protection and security measures.

 

5. How We Use Personal Data

Your personal data is used for the following purposes:

  • Processing and confirming orders
  • Packing and delivering purchased items
  • Payment processing
  • Account creation (if applicable)
  • Customer support
  • Marketing, advertising, and retargeting
  • Email newsletters and promotional updates
  • Website improvements, analytics, and security

 

6. Data Retention

We store personal data only for as long as necessary to fulfill the purposes for which it was collected.

Data may be retained:

  • Up to 5 years for legal, tax, and accounting obligations
  • Until a user requests deletion, where permitted by law
  • Cookies and analytics data: up to 24 months, following Google/Meta/TikTok policies

You may request deletion of your data at any time, unless retention is required by law or necessary for dispute resolution.

 

7. Age Restrictions

Our Website and services are not intended for children under 13 years of age.
We do not knowingly collect personal data from children under 13 and do not request birthdates.

Users aged 13–17 may use the Website and make purchases under the responsibility of their parents or legal guardians. We assume that any order placed by a minor is supervised or permitted by a responsible adult.

If we learn that personal data of a child under 13 has been submitted without parental consent, we will delete it promptly.

 

8. International Data Transfers

Some personal data may be transferred and stored outside Indonesia due to our use of third-party services such as:

  • Google Analytics
  • Google Ads
  • Meta Ads
  • TikTok Ads
  • Yandex Metrica

These services may process data on servers located in the United States, European Union, Singapore, or other jurisdictions.

Such transfers occur under each provider’s own privacy policies and international security standards. We ensure that all third-party services we use apply adequate safeguards in compliance with the Indonesian PDP Law (UU No. 27/2022).

By using our Website, you consent to the processing of certain data outside Indonesia for analytics, advertising, and service improvement.

 

9. Your Rights

Under Indonesian PDP Law, you have the right to:

  • Access your personal data
  • Correct inaccurate or outdated data
  • Request deletion of your data
  • Withdraw consent
  • Object to data processing
  • Request information on how your data is used

To exercise your rights, contact us at order@gionhe.com.

 

10. Data Security

We take appropriate technical and organizational measures to protect your personal data from:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Loss or misuse

However, no online transmission is 100% secure, and users share data at their own risk.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated “Effective Date”.

Continued use of our Website after updates constitutes acceptance of the revised Policy.

 

12. Contact Information

If you have questions or requests regarding this Privacy Policy or your personal data, contact us:

PT GIO NHE THE LABEL
Email: order@gionhe.com
Phone: +62 823-4275-2075