Refund policy
Returns Eligibility
We accept returns for manufacturing defects only.
You must notify us within 7 days of receiving your order and include video proof of the defect.
Returned items must be unworn, unwashed, undamaged, and include all original tags.
Return Shipping Costs
- If a manufacturing defect is confirmed, we cover the return shipping cost.
- In all other cases, returns are not accepted.
Exchanges
We do not offer exchanges through shipping.
Each product includes a detailed size guide to help you choose the correct fit.
Special Service for Bali Residents Only
If you're unsure about sizing, you can book our Try-On At Home service (Canggu · Berawa · Seminyak).
Our courier will bring three sizes — your selected size, one size up, and one size down — so you can find your best fit.
Non-Returnable Items
- Items with signs of wear
- Damage caused by the customer
- Final sale items
Refund Method
Refunds are issued to the original payment method.
Refund Processing Time
For card payments, refunds typically take 7–14 business days, depending on your bank or card issuer.
Contact Information
If you have questions about returns, refunds, or the status of your request, you can reach us using the contact details below:
PT GIO NHE THE LABEL
WhatsApp: +62 823-4275-2075
Email: order@gionhe.com
We aim to respond within 24–48 business hours.
Customer Support Hours:
Monday–Saturday, 09:00–18:00 (WIB, GMT+7)